Eventbrite Reports Fourth Quarter 2024 Financial Results

Eventbrite Reports Fourth Quarter 2024 Financial Results

Revenue of $76.5 million was at the upper end of the company’s outlook range

Consumer reach exceeded 87 million average monthly active users, with paid ticket volume of 21.6 million

Creator acquisition continued to improve following the reintroduction of the free tier in September

SAN FRANCISCO–(BUSINESS WIRE)–
Eventbrite (NYSE: EB), a global marketplace for shared experiences, reported its financial results for the fourth quarter ended December 31, 2024. The Fourth Quarter 2024 Shareholder Letter can be found on Eventbrite’s Investor Relations website at https://investor.eventbrite.com.

“In the fourth quarter, we delivered revenue at the upper end of our outlook range and exceeded our Adjusted EBITDA margin target for fiscal year 2024,” said Julia Hartz, Co-Founder, Chief Executive Officer, and Executive Chair. “The strategic decisions we made in 2024, including refocusing on ticketing growth, strengthening our creator offering, and enhancing the consumer experience, are delivering results. Total and free ticket volumes returned to growth in the quarter, and year-to-year comparisons in paid tickets, paid transacting creators, and paid events improved from the third quarter. With a clear roadmap for 2025 and a disciplined approach to execution, we believe we are well-positioned to drive sustained improvement, scale our marketplace, and unlock long-term value.”

Fourth Quarter 2024 Highlights

  • Net Revenue of $76.5 million, down 13% year-over-year. Marketplace-related revenue from organizer fees and Eventbrite Ads was 8% of total net revenue.

  • Total free and paid ticket volume of 72.0 million tickets grew 2% across 1.4 million events.

  • Gross Margin of 68.2% vs 70.1% a year ago.

  • Net Loss of $8.4 million and Net Loss Margin of 11.0%, compared to Net Loss of $0.9 million and Net Loss Margin of 1.1% in the same period last year.

  • Adjusted EBITDA of $6.5 million and Adjusted EBITDA margin of 8.5%.1

1 For more information on these non-GAAP financial measures, please see “―About Non-GAAP Financial Measures” and the tables under “―Reconciliation of Net Loss to Adjusted EBITDA and the Calculation of Adjusted EBITDA Margin” included at the end of this release.

The summary of GAAP and non-GAAP consolidated financial results are in the table below (in thousands, except percentages, unaudited):

 

Three Months Ended December 31,

 

Year Ended December 31,

 

2024

 

2023

 

% Change

 

2024

 

2023

 

% Change

Gross ticket sales

$

794,197

 

 

$

871,510

 

 

(9

)%

 

$

3,283,561

 

 

$

3,274,358

 

 

%

Net revenue

$

76,464

 

 

$

87,764

 

 

(13

)%

 

$

325,068

 

 

$

326,134

 

 

%

Gross profit

$

52,145

 

 

$

61,499

 

 

(15

)%

 

$

226,563

 

 

$

223,004

 

 

2

%

Gross profit margin

 

68

%

 

 

70

%

 

 

 

 

70

%

 

 

68

%

 

 

Net loss

$

(8,376

)

 

$

(937

)

 

794

%

 

$

(15,571

)

 

$

(26,479

)

 

(41

)%

Net loss margin

 

(11

)%

 

 

(1

)%

 

 

 

 

(5

)%

 

 

(8

)%

 

 

Adjusted EBITDA (non-GAAP)

$

6,525

 

 

$

8,797

 

 

(26

)%

 

$

35,111

 

 

$

28,655

 

 

23

%

Adjusted EBITDA margin (non-GAAP)

 

9

%

 

 

10

%

 

 

 

 

11

%

 

 

9

%

 

 

The key operating metrics of the business are summarized below (in thousands, except ATV, unaudited):

 

Three Months Ended December 31,

 

Year Ended December 31,

 

2024

 

2023

 

% Change

 

2024

 

2023

 

% Change

Total tickets

 

72,035

 

 

70,570

 

2

%

 

 

269,631

 

 

301,863

 

(11

)%

Paid tickets

 

21,639

 

 

24,103

 

(10

)%

 

 

83,834

 

 

93,443

 

(10

)%

Total events

 

1,352

 

 

1,446

 

(7

)%

 

 

4,723

 

 

5,159

 

(8

)%

Paid events

 

517

 

 

546

 

(5

)%

 

 

1,752

 

 

1,819

 

(4

)%

Total creators

 

353

 

 

380

 

(7

)%

 

 

766

 

 

850

 

(10

)%

Paid creators

 

166

 

 

183

 

(9

)%

 

 

368

 

 

396

 

(7

)%

Average ticket value (ATV)

$

36.70

 

$

36.16

 

2

%

 

$

39.17

 

$

38.10

 

3

%

Total ticket buyers

31,477

29,319

7

%

86,252

92,860

(7

)%

Business Outlook

Based on current information, the company anticipates net revenue for the first quarter of 2025 will be within the range of $71 to $74 million with an Adjusted EBITDA margin percentage in the mid-single digits, excluding non-routine items.

Full year 2025 will be a transition year as the company laps the impacts of organizer fees.

Going forward, Ticketing and Ads will essentially comprise Eventbrite’s revenue. The company expects a continued recovery in ticketing trends, with paid ticket volume returning to growth in the second half of the year. Also, the company anticipates Eventbrite Ads to continue to deliver growth throughout the year.

The company expects the elimination of organizer fees to result in an approximately $20 million revenue headwind compared to 2024.

As a result of the continued recovery in ticketing revenue and the elimination of organizer fees, the company expects full year net revenue will be within a range of $295 million to $310 million. The company expects an Adjusted EBITDA margin percentage in the mid-single digits, excluding non-routine items, with the decline in year-over-year margin primarily driven by the loss of high-margin organizer fee revenue.

We have not provided an outlook for GAAP net loss or GAAP net loss margin or reconciliations of expected Adjusted EBITDA to GAAP net loss or expected Adjusted EBITDA margin to GAAP net loss margin, because GAAP net loss and GAAP net loss margin on a forward-looking basis are not available without unreasonable efforts due to the potential variability and complexity of the items that are excluded from Adjusted EBITDA and Adjusted EBITDA margin, such as stock-based compensation expense, foreign exchange rate gains and losses, and other non-recurring expenses.

Earnings Webcast Information

Event: Eventbrite Fourth Quarter 2024 Earnings Conference Call

Date: Thursday, February 27, 2025

Time: 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time)

Live Webcast Site: https://investor.eventbrite.com

An archived webcast of the conference call will be accessible on Eventbrite’s Investor Relations page, https://investor.eventbrite.com

About Eventbrite

Eventbrite is a global events marketplace that serves event creators and event-goers in nearly 180 countries. Since its inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz, and Renaud Visage, with a vision to build a self-service platform that empowers anyone to host and discover live experiences. In 2024, Eventbrite distributed 270 million tickets to over 4.7 million events across a global community of 89 million monthly average users, helping people find new things to do or new ways to do more of what they love. Eventbrite has also earned industry recognition as a top employer, with special designations that include a coveted spot on Fast Company’s prestigious “The World’s 50 Most Innovative Companies” and “Brands That Matter” lists, the Great Place to Work® Award in the U.S., and Inc.’s “Best-Led Companies” honor. Learn more at www.eventbrite.com.

Forward-Looking Statements

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, that involve substantial risks and uncertainties. All statements other than statements of historical fact could be deemed forward-looking, including, but not limited to, statements regarding the future performance of Eventbrite, Inc. and its consolidated subsidiaries (the “Company”); the Company’s expectations with respect to its operating model and marketplace strategy; and the Company’s expectations described under “Business Outlook” above. In some cases, forward-looking statements can be identified by terms such as “may,” “will,” “appears,” “shall,” “should,” “expects,” “plans,” “anticipates,” “could,” “intends,” “target,” “projects,” “contemplates,” “believes,” “estimates,” “predicts,” “potential,” or “continue,” or the negative of these words or other similar terms or expressions that concern the Company’s expectations, strategy, plans, or intentions. Such statements are subject to a number of known and unknown risks, uncertainties, assumptions, and other factors that may cause the Company’s actual results, performance, or achievements to differ materially from results expressed or implied in this press release, including those more fully described in the Company’s filings with the Securities and Exchange Commission, including the Company’s Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Further information on potential risks that could affect actual results will be included in the subsequent periodic and current reports and other filings that the Company makes with the Securities and Exchange Commission from time to time. Investors are cautioned not to place undue reliance on these statements. Actual results could differ materially from those expressed or implied. All forward-looking statements are based on information and estimates available to the Company at the time of this release, and are not guarantees of future performance, and reported results should not be considered as an indication of future performance. Except as required by law, the Company assumes no obligation to update any of the statements in this press release.

Disclaimer Regarding Ticketing, Creator and Event Metrics

This press release includes certain measures related to our ticketing business, such as paid tickets, paid creators, ticket buyers, average ticket value, and paid events. We believe that the use of these metrics is helpful to our investors as these metrics are used by management in assessing the health of our business and our operating performance. These metrics are based on what we believe to be reasonable estimates for the applicable period of measurement. There are inherent challenges in measuring these metrics, and we regularly review and may adjust our processes for calculating our internal metrics to improve their accuracy. You should not consider these metrics in isolation or as substitutes for analysis of our results of operations as reported under GAAP.

Condensed Consolidated Balance Sheets

(in thousands; unaudited)

 

 

December 31,

 

2024

 

2023

Assets

 

 

 

Current assets

 

 

 

Cash and cash equivalents

$

416,531

 

 

$

489,200

 

Funds receivable

 

37,629

 

 

 

48,773

 

Short-term investments, at amortized cost

 

24,959

 

 

 

153,746

 

Accounts receivable, net

 

2,187

 

 

 

2,814

 

Creator signing fees, net

 

3,954

 

 

 

634

 

Creator advances, net

 

3,380

 

 

 

2,804

 

Restricted cash

 

48,000

 

 

 

 

Prepaid expenses and other current assets

 

15,856

 

 

 

13,880

 

Total current assets

 

552,496

 

 

 

711,851

 

Creator signing fees, noncurrent

 

3,575

 

 

 

1,303

 

Property and equipment, net

 

12,640

 

 

 

9,384

 

Operating lease right-of-use assets

 

823

 

 

 

177

 

Goodwill

 

174,388

 

 

 

174,388

 

Acquired intangible assets, net

 

5,014

 

 

 

13,314

 

Other assets

 

3,365

 

 

 

2,913

 

Total assets

$

752,301

 

 

$

913,330

 

Liabilities and Stockholders’ Equity

 

 

 

Current liabilities

 

 

 

Accounts payable, creators

$

300,174

 

 

$

303,436

 

Accounts payable, trade

 

1,407

 

 

 

1,821

 

Chargebacks and refunds reserve

 

10,315

 

 

 

8,088

 

Accrued compensation and benefits

 

4,825

 

 

 

17,522

 

Accrued taxes

 

5,932

 

 

 

8,796

 

Current portion of long-term debt

 

29,781

 

 

 

 

Operating lease liabilities

 

2,071

 

 

 

1,523

 

Other accrued liabilities

 

11,868

 

 

 

16,425

 

Total current liabilities

 

366,373

 

 

 

357,611

 

Accrued taxes, noncurrent

 

4,278

 

 

 

4,526

 

Operating lease liabilities, noncurrent

 

377

 

 

 

1,768

 

Long-term debt

 

210,938

 

 

 

357,668

 

Other liabilities

 

106

 

 

 

 

Total liabilities

 

582,072

 

 

 

721,573

 

Commitments and contingent liabilities

 

 

 

Stockholders’ equity

 

 

 

Common stock

 

1

 

 

 

1

 

Treasury stock at cost

 

(50,159

)

 

 

 

Additional paid-in capital

 

1,051,392

 

 

 

1,007,190

 

Accumulated deficit

 

(831,005

)

 

 

(815,434

)

Total stockholders’ equity

 

170,229

 

 

 

191,757

 

Total liabilities and stockholders’ equity

$

752,301

 

 

$

913,330

 

 

Condensed Consolidated Statement of Operations

(in thousands, per share amounts; unaudited)

 

 

Three Months Ended

December 31,

 

Year Ended December 31,

 

2024

 

2023

 

2024

 

2023

Net revenue

$

76,464

 

 

$

87,764

 

 

$

325,068

 

 

$

326,134

 

Cost of net revenue

 

24,319

 

 

 

26,265

 

 

 

98,505

 

 

 

103,130

 

Gross profit

 

52,145

 

 

 

61,499

 

 

 

226,563

 

 

 

223,004

 

Operating expenses:

 

 

 

 

 

 

 

Product development

 

19,956

 

 

 

25,203

 

 

 

95,283

 

 

 

98,294

 

Sales, marketing and support

 

22,930

 

 

 

20,772

 

 

 

92,014

 

 

 

74,574

 

General and administrative

 

17,076

 

 

 

24,588

 

 

 

70,059

 

 

 

91,269

 

Total operating expenses

 

59,962

 

 

 

70,563

 

 

 

257,356

 

 

 

264,137

 

Loss from operations

 

(7,817

)

 

 

(9,064

)

 

 

(30,793

)

 

 

(41,133

)

Interest income

 

4,398

 

 

 

7,547

 

 

 

25,243

 

 

 

27,495

 

Interest expense

 

(1,102

)

 

 

(2,826

)

 

 

(8,792

)

 

 

(11,185

)

Other income (expense), net

 

(2,962

)

 

 

3,565

 

 

 

930

 

 

 

335

 

Loss before income taxes

 

(7,483

)

 

 

(778

)

 

 

(13,412

)

 

 

(24,488

)

Income tax provision

 

893

 

 

 

159

 

 

 

2,159

 

 

 

1,991

 

Net loss

$

(8,376

)

 

$

(937

)

 

$

(15,571

)

 

$

(26,479

)

Net loss per share, basic and diluted

$

(0.09

)

 

$

(0.01

)

 

$

(0.17

)

 

$

(0.26

)

Weighted-average number of shares outstanding used to compute net loss per share, basic and diluted

 

94,273

 

 

 

101,097

 

 

 

93,029

 

 

 

100,299

 

 

Condensed Consolidated Statements of Cash Flows

(in thousands; unaudited)

 

 

Year Ended December 31,

 

2024

 

2023

Cash flows from operating activities

 

 

 

Net loss

$

(15,571

)

 

$

(26,479

)

Adjustments to reconcile net loss to net cash provided by operating activities:

 

 

 

Depreciation and amortization

 

15,104

 

 

 

13,760

 

Stock-based compensation expense

 

49,688

 

 

 

55,056

 

Non-cash operating lease expense

 

617

 

 

 

5,137

 

Amortization of debt discount and issuance costs

 

1,837

 

 

 

2,088

 

Gain on litigation award

 

(3,927

)

 

 

 

Loss on debt extinguishment

 

314

 

 

 

 

Unrealized (gain) loss on foreign currency exchange

 

2,548

 

 

 

(2,703

)

Accretion on short-term investments

 

(3,405

)

 

 

(7,362

)

Amortization of creator signing fees

 

1,193

 

 

 

980

 

Changes related to creator advances, creator signing fees, and allowance for credit losses

 

(127

)

 

 

(1,340

)

Provision for chargebacks and refunds

 

27,507

 

 

 

12,435

 

Other

 

551

 

 

 

1,161

 

Changes in operating assets and liabilities, net of impact of acquisitions:

 

 

 

Accounts receivable

 

(1,295

)

 

 

(1,352

)

Funds receivable

 

10,554

 

 

 

(4,692

)

Creator signing fees and creator advances

 

(4,728

)

 

 

(1,108

)

Prepaid expenses and other assets

 

1,499

 

 

 

(1,894

)

Accounts payable, creators

 

1,281

 

 

 

(8,599

)

Accounts payable, trade

 

(395

)

 

 

822

 

Chargebacks and refunds reserve

 

(25,827

)

 

 

(17,483

)

Accrued compensation and benefits

 

(12,697

)

 

 

5,887

 

Accrued taxes

 

(3,676

)

 

 

(8,707

)

Operating lease liabilities

 

(2,106

)

 

 

(2,999

)

Other accrued liabilities

 

(3,366

)

 

 

6,410

 

Net cash provided by operating activities

 

35,573

 

 

 

19,018

 

Cash flows from investing activities

 

 

 

Purchase of short-term investments

 

(136,809

)

 

 

(370,160

)

Maturities of short-term investments

 

269,001

 

 

 

308,000

 

Purchases of property and equipment

 

(600

)

 

 

(1,097

)

Capitalized internal-use software development costs

 

(7,675

)

 

 

(6,073

)

Net cash provided by (used in) investing activities

 

123,917

 

 

 

(69,330

)

Cash flows from financing activities

 

 

 

Principal repayment of debt obligations

 

(120,450

)

 

 

 

Repurchase of common stock

 

(49,652

)

 

 

 

Proceeds from exercise of stock options

 

 

 

 

1,297

 

Purchases under employee stock purchase plan

 

702

 

 

 

1,137

 

Taxes paid related to net share settlement of equity awards

 

(8,068

)

 

 

(7,342

)

Net cash used in by financing activities

 

(177,468

)

 

 

(4,908

)

Effect of exchange rate changes on cash, cash equivalents and restricted cash

 

(6,691

)

 

 

4,246

 

Net decrease in cash, cash equivalents and restricted cash

 

(24,669

)

 

 

(50,974

)

 

 

 

 

Cash, cash equivalents and restricted cash

 

 

 

Beginning of period

 

489,200

 

 

 

540,174

 

End of period

$

464,531

 

 

$

489,200

 

Supplemental cash flow data

 

 

 

Interest paid

$

6,096

 

 

$

9,086

 

Income taxes paid, net of refunds

$

1,726

 

 

$

902

 

Noncash investing and financing activities

 

 

 

Reduction of right of use asset due to modification or exit

$

 

 

$

3,917

 

Operating lease right-of-use assets obtained in exchange for operating lease liabilities

$

1,112

 

 

$

 

Purchases of property and equipment, accrued but unpaid

$

 

 

$

30

 

 

Reconciliation of Net Loss to Adjusted EBITDA and the Calculation of Adjusted EBITDA Margin

(in thousands; unaudited)

 

 

Three Months Ended

December 31,

 

Year Ended December 31,

 

2024

 

2023

 

2024

 

2023

Net loss(1)

$

(8,376

)

 

$

(937

)

 

$

(15,571

)

 

$

(26,479

)

Add:

 

 

 

 

 

 

 

Depreciation and amortization

 

3,915

 

 

 

3,826

 

 

 

15,104

 

 

 

13,760

 

Stock-based compensation

 

10,204

 

 

 

13,895

 

 

 

49,688

 

 

 

55,056

 

Interest income

 

(4,398

)

 

 

(7,547

)

 

 

(25,243

)

 

 

(27,495

)

Interest expense

 

1,102

 

 

 

2,826

 

 

 

8,792

 

 

 

11,185

 

Employer taxes related to employee equity transactions

 

223

 

 

 

140

 

 

 

1,112

 

 

 

972

 

Other (income) expense, net

 

2,962

 

 

 

(3,565

)

 

 

(930

)

 

 

(335

)

Income tax provision (benefit)

 

893

 

 

 

159

 

 

 

2,159

 

 

 

1,991

 

Adjusted EBITDA

$

6,525

 

 

$

8,797

 

 

$

35,111

 

 

$

28,655

 

 

 

 

 

 

 

 

 

Net revenue

$

76,464

 

 

$

87,764

 

 

$

325,068

 

 

$

326,134

 

Adjusted EBITDA margin

 

9

%

 

 

10

%

 

 

11

%

 

 

9

%

(1) Net loss and Adjusted EBITDA includes reduction in force costs totaling $5.6 million in the year ended December 31, 2024, and restructuring costs totaling $16.3 million in the year ended December 31, 2023.

About Non-GAAP Financial Measures

We believe that the use of Adjusted EBITDA and Adjusted EBITDA margin is helpful to investors in understanding and evaluating results of operations and useful measures for period-to-period comparisons of the company’s business performance as they are metrics used by management in assessing the health of the company’s business and operating performance, making operating decisions, and performing strategic planning and annual budgeting. These measures are not prepared in accordance with GAAP and have limitations as an analytical tool, and you should not consider them in isolation or as a substitute for analysis of our results of operations as reported under GAAP. In addition, other companies may not calculate non-GAAP financial measures in the same manner as we calculate them, limiting their usefulness as comparative measures. You are encouraged to evaluate the adjustments and the reasons we consider them appropriate. Some amounts in this press release may not add due to rounding.

Adjusted EBITDA

We calculate Adjusted EBITDA as net income (loss) adjusted to exclude depreciation and amortization, stock-based compensation expense, interest expense, interest income, employer taxes related to employee transactions, other (income) expense net, which consists of foreign exchange rate gains and losses, and income tax provision (benefit). Adjusted EBITDA should not be considered as an alternative to net income (loss) or any other measure of financial performance calculated and presented in accordance with GAAP.

Some of the limitations of Adjusted EBITDA include (i) Adjusted EBITDA does not properly reflect capital spending that occurs off of the income statement or account for future contractual commitments, (ii) although depreciation and amortization are non-cash charges, the underlying assets may need to be replaced and Adjusted EBITDA does not reflect these capital expenditures and (iii) Adjusted EBITDA does not reflect the interest and principal required to service our indebtedness. In evaluating Adjusted EBITDA, you should be aware that in the future we expect to incur expenses similar to the adjustments in this release. Our presentation of Adjusted EBITDA should not be construed as an inference that future results will be unaffected by these expenses or any unusual or non-routine items. When evaluating performance, you should consider Adjusted EBITDA alongside other financial performance measures, including net income (loss) and other GAAP results.

Adjusted EBITDA Margin

Adjusted EBITDA Margin is defined as Adjusted EBITDA divided by net revenue. Because of the limitations described above, you should consider Adjusted EBITDA and Adjusted EBITDA Margin alongside other financial performance measures, including net income (loss), net income (loss) margin, and other GAAP results.

Eventbrite Investor Relations

[email protected]

KEYWORDS: United States North America California

INDUSTRY KEYWORDS: Entertainment Events/Concerts

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